ONGOING SUPPORT

Keep Your Digital Assets Running Smoothly

Comprehensive maintenance and support services to ensure your website and applications perform at their best, 24/7/365.

Comprehensive Maintenance Services

We offer a full spectrum of services to keep your digital platforms secure, up-to-date, and performing at their best.

Security Updates

Regular security patches and updates to protect against vulnerabilities and threats.

Regular Updates

Keep your software, plugins, and dependencies up to date with the latest versions.

Performance Optimization

Continuous monitoring and optimization to ensure fast load times and smooth operation.

Server Maintenance

Regular server maintenance, backups, and infrastructure monitoring.

Bug Fixing

Quick resolution of bugs and issues to minimize downtime and user disruption.

Analytics & Reporting

Regular reports on performance, usage metrics, and improvement recommendations.

SUPPORT PLANS

Choose Your Support Level

Flexible maintenance plans to suit businesses of all sizes and requirements.

Essential

Basic maintenance for small websites

$99/month

Monthly security updates
Basic monitoring
Email support (48h response)
Content updates (1 per month)
Monthly backups

Professional

Comprehensive care for business websites

$249/month

Weekly security updates
24/7 uptime monitoring
Priority email support (24h)
Content updates (4 per month)
Weekly backups
Performance optimization
Monthly reports
Technical support (2 hours/month)

Enterprise

Full-scale support for complex applications

$599/month

Daily security monitoring
Proactive 24/7 monitoring
Phone & email support
Unlimited content updates
Daily backups
Advanced performance optimization
Weekly detailed reports
Technical support (10 hours/month)
Dedicated support manager
Emergency response (4h)

Need a custom maintenance plan for your specific requirements?

Our Support Process

We've designed a streamlined process to ensure your issues are resolved quickly and effectively.

Step 01

Report an Issue

Submit a ticket through our support portal, email, or phone for urgent matters.

Step 02

Issue Assessment

Our support team evaluates the issue and assigns priority based on its impact.

Step 03

Resolution Process

Our developers work on resolving the issue according to your service level agreement.

Step 04

Testing & Verification

We verify the fix works as expected across all environments and conditions.

Step 05

Client Approval

You review and approve the solution before we close the support ticket.